What Making Control Taught Remedy About Itself

Remedy Entertainment’s Control is a game that’s difficult to shake off. Its familiar yet otherworldly setting–and the larger universe around it–is so intricately crafted and so compelling that it takes up long-term residence in the mind. You want to know more about what’s there, conceptualize things that aren’t, and explore parallels to our own, very real world. Control is a masterclass in world-building and this, along with numerous other aspects of it, earned the game a spot in our best games of 2019 list.

Mikael Kasurinen, director of Control, is one of the architects of that world and, as a result, has a distinct vision for its future. Remedy has announced multiple pieces of downloadable content, which will build upon what the main game has established, but before the studio moves forward, we took the opportunity to reflect on what it achieved with Control.

Prior to The Game Awards, and the release of the Expeditions DLC, we talked to Kasurinen about what Remedy has learned about itself from developing Control, potential changes the studio could make to the experience, the aforementioned DLC, and the things that Mikael enjoys playing, watching, and reading.

Remedy, and you as someone who’s worked super closely on the project, has been immersed in Control for so long. What’s it like to finally come out of that shell and back to the real world?

It’s always something that you take with mixed feelings. Being in that world, working on the game, there’s this passion and drive that we have every day towards making it happen. This is the excitement of seeing things come alive, things happening. Every day brings something new and it’s your lifeblood. And, as a person, I play games probably too much and I absolutely love gaming. So, it becomes this thing that you live for.

So, it is a bit … with mixed feelings. When it’s done you’re happy that it’s done. Shipping a game is the most important part. Every shipped game is a little miracle and once it’s done, you walk away from it. Then you have this sense of detachment, almost, from everything else. You’re reconnecting a bit and being able to walk away on what you did, and being comfortable with that and content. It’s not always easy, because there’s always this feeling like, “Oh, we could’ve still done that and that,” and so on.

It’s exciting. I think you know, the reception of Control has been spectacular. What makes me happy is that people get excited about the world that we’ve created. They see a world they want to be in and they’re already asking about expansions and sequels and so on. That to me is the best possible result and it puts me in a great mood because I can feel like, “Right, we can continue from here. Let’s see what happens next.”

Remedy games are quite similar in a lot of regards. You effectively have fundamentals that you always bring from one game to the other. But looking back on something like Quantum Break, the response was mixed. Then you go away and almost scale down for Control and you get a very positive reception. What do you think, having filtered through both of those experiences now, you’ve learned from that about yourself and about Remedy?

I think the importance of courage. I think it’s being ready to be bold with your ideas and not be afraid of whether there will be people that are going to hesitate with the things that you’re creating, or even hate it. Or whether it will divide people; will it be controversial? Being able to work with that drive, and just simply not worry about it and believe that when you’re creating [it] is more important to do something memorable. Something that people, once they step out from that experience, they felt something because it sticks with them, even haunts them. The only way for you to do that is to accept that there will be people that might not be into this game. And I think to me, speaking about Quantum Break, [it] was an interesting project. It had a goal of trying to be [more] towards the casual audience. And that meant that we had to be more careful with certain kinds of things, and making sure we don’t alienate anybody. So, in another sense Quantum Break was us going as far, in my eyes, as we possibly could with storytelling. It had a TV show, it had, I think, almost one and a half hours of cinematics, so you could actually do a small movie from the cinematics of Quantum Break. And high-quality characters, one to one mapping of actors. We built a lot of new tech, had Hollywood actors, and so on. Fantastic talent.

But still, I’ve got to say the end results somehow felt… We achieved things we wanted to achieve, but still, it felt like there was nothing there that had a rough edge to it. Something that made you feel like, “Oh, what will they do now?” and something interesting that people get like, “Wow, what’s happening there?” It was a bit grey in that sense–avoiding maybe too much of making statements.

And coming off from that, I think there’s this urge to shake away from that. But I feel like there was a longer trend happening where we’ve done games that [use] American life in many ways–looking at Max Payne, Alan Wake, and even Quantum Break. All of them are like very American games, with American characters, and American stories. With Control, I felt it was important for us to shake loose of that and create a world that feels like a known world. It’s more detached from that American life than we’ve shown in our games before, in a place of its own, and brings in a Finnish character to be more bold with that stuff, be ready to show who we are and what we get excited about. Bringing color, flavor, and being bold with that.

So that was like the biggest realization. That’s not the right word even, but there’s this revelation. Like, is it the right thing to try to make something that is not fundamentally who we are? And of course always when we do it, we do it through a lens, like with Max Payne it is these exaggerated elements coming together. Like film noir and John Woo, and comic book-style storytelling. It is always this enigmatic and in-depth dive into a stylized experience. Of course, we made it work for us, but Control was like, “No, let’s do a world that is almost like inside of our head, this is the world that is tagging everything else and it’s us, it’s who we are.”

Right. If you ask me 10 years from now to name a character from Quantum Break or Control, I’m more likely to remember Ahti than Jack Joyce. If those rough edges and bold risks are key to the secret sauce, does that mean that you’ll try and maintain this kind of scale? Or do you feel you can still have that and extrapolate it onto a game that is the budget and the ambition of something like a Quantum Break?

That’s a difficult question because I think every project is a rebirth of you going in and trying to detach yourself from what you did before, and orient yourself in a way that what you do will feel fresh. To me, when you look at Remedy, we’ve always done a new IP. Max Payne 2 is the only sequel that we’ve ever done. And it’s interesting and it’s a complex place that leads to those decisions. It’s not always about creativity. It’s also a business element that affects these decisions. But having said that, I think it’s important to recognize that Control is us with a certain mindset, emotionally and how we’re feeling at that time of creating this experience. I think it would be a mistake to try to mimic that later on. Instead, what we need to do is discover elements that get us excited about where we are today. And of course, if there are elements that we wanted, or let’s say if we would do, someday, a sequel to Control, I wouldn’t go at it in the way that’s, “Oh, let’s just, you know, refine and do the same game again.” Emotion will be brought into a different and new place that does justice to what that franchise is about–it requires that. And it might be something very different, but people expect that if you would do a sequel.

Has the reception to Control now made you want to do more in that world, or do you feel like instead, the reception has given you the confidence to move on and make something new and take a bolder risk?

I’ll be honest, it has strengthened my excitement of what could happen in the world of Control. We’ve opened the door a bit to what it can be, and to me the promise of that world is very exciting. I think there are elements [in the world] that we could take in many different directions, and that’s what is so great about it. And it has this interesting blend of ideas and concepts that are familiar that we can anchor to. But then there are also versions of that world that can be totally different compared to what we see in the first game, and what’s important to us.

I mean, I’m sure everybody already knows that there is this connection to the Alan Wake universe, right? I wouldn’t even say, “Oh there’s a Control universe,” I would just say that there’s a Remedy universe that is starting to emerge, and there is this shared lens into different experiences, but they are all part of the same thing. And that’s what gets me excited. I feel like we are starting to establish something that is iconic and different and every time you go through one experience it feels like it’s part of a bigger idea, a bigger world, a bigger concept, and it’s larger than the sum of their parts.

I guess I have to ask the chicken and the egg question: What came first? Before Control, every interview with Remedy was, “Are you going to do Alan Wake 2?” And the studio kept saying, “Maybe when the time is right.” And then Control came out and it’s got these connections to Alan Wake. Was the plan always to figure out a universe or was it like, “Oh, we can connect this”?

I’ll be honest, when we start concepting–me and Sam [Lake, creative director]–it was just the two of us sitting down and asking questions like, “What should we do next?” and on the table there are all kinds of different directions we can take. But what’s crucial was we slap ourselves out from any kind of connections to our past. Right? We don’t think about Alan Wake, we don’t think about Max Payne, we don’t think about Quantum Break. And that’s essential if you want to build a new IP–that it can stand on its own legs. Right?

That has to come first. Then you can ask the question. You’ve discovered these opportunities as you start building the idea of what it is. “Okay, could it work that this is shared?” When that question was asked for the first time–and it didn’t take long [for it to be asked]–it wasn’t there in the beginning. And then when you start to see that connection, it’s like, “Oh yeah, what would this mean?” You start to explore that and magically things are starting to fall in place and see this whole idea come together.

A part of the process is that, when you work in a creative industry, what you do is true to your life. When you play other games, watch movies, and watch TV shows, just like little nuggets of stuff get stored in your brain. Even sometimes subconsciously that we never realized and in the span of 50 years you have these little ideas and thoughts and so on. Every time you sit down and start conception, you tap into that. That’s a box inside your head. I do like that.

Then you look at them and I’ve tried to connect them in a way that is unique and interesting and I wouldn’t be surprised if Alan Wake was there in some form. When you stop to say, “Okay, let’s talk about parallelism, let’s talk about a strange phenomenon, let’s talk about new weird,” there’s this feeling, this vibe that maybe has been established because we worked on Alan Wake before. Sorry, I’m getting very philosophical.

Please get philosophical.

It’s a complex process and it’s a delicate process as well. You have to recognize and detect, like what is the right direction to pursue. Sometimes it’s also about detecting what not to pursue.

And as part of that, you’ve mapped out future, upcoming story-based content. How far in advance did you come up with that and, given how dense and connected the lore is? Is it constructed in a way where it will fit into that, or is it like we’re taking the opportunity to explore the fact that this universe allows for strange other kinds of stories to be told and viewed? Can people expect this to be tonally the same or are you trying to swerve and do something that has the spirit of it a little different?

Okay, so I’m going to start with that. It’s a bit early to talk about the expansion we’re doing, but I’ll give you this. [The expansions] definitely are a part of the experience that we established in Control. I mean, of course, but we expand it and we explore different directions that it could be taken to. Both expansions are actually thematically different–that’s going to be interesting. I’m going to talk more about it later, but to me, again, it’s about creating this strong palette of ideas and really focusing on pushing it as far as you possibly can, instead of going and repeating what already existed. It’s a yes and no answer. It’s like, yes there’s the vibe and tone of Control, but you want to explore the edges of it to see where it can be taken. It has to start from the mother lode. It has to start from where it all began.

We’re trying really hard to create a consistent world and we’re really careful with the lore. We check it to make sure that it’s complex and it’s rich and so on, so it’s not easy. I wouldn’t be surprised if we find things where we pinned ourselves into a corner, but we’ll figure it out once we step into that. The overall intent is to create a cohesive world even though it’s strange and complex. We try our best to make sure that when we expand it, it’s not something that we need to retrofit later on.

We don’t want to change the truth of what it was. Instead, I think the attitude is to make sure that whatever we establish fits what we’ve got going in the future. [When it comes to expanding on] the core ideas, I established a creative brief for them earlier this year, to set up the things I want to do. I went through it with the leadership of the expansion team. It has its own dedicated team now working on it. Those thoughts have existed for a while, but the actual work started in September, roughly. The team had a bit of time off after shipping the game, and then a group of really talented, dedicated people came together and continued on the expansions.

Gallery image 1Gallery image 2Gallery image 3Gallery image 4Gallery image 5Gallery image 6Gallery image 7Gallery image 8Gallery image 9Gallery image 10

What does Expeditions bring to the game from a narrative standpoint perspective?

That’s the thing, like, you know every single thing that we’re going to release for Control will be different. Expeditions will be different from The Foundation or AWE. They will bring different elements. Expeditions is a dive into pure gameplay. It’s a very gameplay-oriented thing, and it will challenge the players in a new way that they haven’t been challenged before.

Are there still secrets that are in the game that others haven’t found? One thing specifically that fans are caught up on is the hidden message in Take Control.

Oh, I knew it! [Laughs] I knew you would ask about that. Some secrets in the game are yet to be discovered … but they might not be discoverable yet.

Interesting.

Yes.

In terms of looking back at Control, is there anything that you wish you had done differently?

I’m very proud of our restrained take on how the player discovers and navigates through the world. We really like that you have to read the environment to be able to find things, and so on, which I felt like that was the direction almost like from day one; that we don’t want to have to hand-hold the player and want to let them figure it out, so getting lost is okay.

But I do think the thing that we should have done a better job with is the checkpointing. It is something that we explored different directions with and we wanted it to be cohesive. We wanted it to feel like it’s not random based on the situation. We wanted to be honest and consistent with it. That’s the system that works for us in that concept we were building. Looking back, I think we could have taken a different approach with it that would have maybe worked better for more players. So, there’s definitely room for improvement with many, many things in the game. That’s maybe one thing that we get commented on.

The other one is the difficulty. I specifically said I don’t want there to be a difficult choice for the player. I don’t believe in the choice of like is it easy, medium, or hard? I think it’s a non-choice– you don’t really know what you’re going to get. I wanted to address it in a way that there are areas and hotlines and missions that thematically, some of them are easier than others. I’ll admit there are tough moments there, but most people should be able to get through the main paths of the game. Then there are side missions that are extremely hard. We wanted to create the content in a way that the content that you saw was the definition of the difficulty. The problem of course is, how clear is that to the player as they enter this world? I still believe strongly in the direction that I don’t think choosing a difficulty level is necessarily the right way to solve that problem. But I think it’s something that we do need to do better in the future and we should strive to find a solution for it.

Do you plan to go back and do the nips and tucks that you feel are necessary? And do you worry that, in doing so, you might inadvertently change what the game is as a whole? It could be argued that there’s something about that checkpoint system–good or bad–that fundamentally contributed to the Control experience.

Exactly. So there’s definitely that desire to [do so]. I want as many people as possible–those who have even the slightest interest to play the game–to be able to play the game. Let me say that out loud right from the get-go, I mean everybody, like people with disabilities and so on. We’re doing a lot of work trying to get everybody on board.

I wouldn’t change any of the fundamentals anymore. What we created, we created, and let’s stand by that and move on. Once we tackle that or return to that same moment next time we’ll have learned a lot and I think be able to do a better job with those elements. Having said that, I do believe in player choice. When you look at the menu, there are a lot of things that you can turn on and off. Like for instance, if people don’t like health bars, they can turn them off. I can see us getting set on options on that meta-game level, like we’ll step out from the core experience to say, “Okay, you can actually adjust these things and it might make your life easier.” In that way, I can see us adjusting the experience, but I wouldn’t touch the heart of the game.

The world of Control has become beloved by a lot of people. Alan Wake and Quantum Break had tie-ins with novelizations and that kind of stuff. Is there a temptation to go down that path for Control? Do you want to tell stories in different ways outside of the video game medium? And if so, how do you balance that with overexposing it to people?

That’s a great question. My heart is with video games always. I love doing them. I think that would be a good question for Sam Lake actually because he’s really into transmedia. He’s really into comic books, and books, and so on. I think we both have been able to see a way to express stories of the world of Control in those different mediums. There’s definitely no reason why we couldn’t do that.

But, what would make me a bit nervous though is that there is this danger of creating a picture of that world that breaks what we had initially. I’m getting a bit precious about the franchise here, but it’s so carefully and delicately built and you don’t want to break that if there’s a novel out there that maybe goes in that direction that might compromise or undermine the main game. That [is] something that I don’t want to happen. It would [have to be] be controlled–sorry for the pun–and done really carefully and with a sense of purpose. Like it has to actually serve something that makes the whole thing even better. Absolutely I would be all in for that stuff, but there needs to be this creative reason for it to exist.

I know exactly how you feel because Bloodborne is one of my favorite games of all time and I love that world. And then that comic book series came out and that preciousness that you speak about feeling, I remember also feeling it. And having read a few issues, it didn’t really add anything…

Yeah. And I absolutely love Bloodborne. It’s one of my all-time favorite games. And, again, the world as it is in that game is magical. It’s so good. And I almost don’t want to see anything else. I would never even touch those comic books because, again, yes, I almost feel nervous that it will break whatever I experienced when I was playing that game.

What else are you personally consuming and enjoying for fun?

Many people often ask, “What inspired you to do Control?” so I appreciate the question about what I enjoy.

So things that really click with me are, I love pop culture and I watch a lot of TV shows and so on, but there is this aspect of me where I’m starting to get tired of tropes that I can foresee. So there are a lot of TV shows which I don’t even give them a chance, but then there are shows that absolutely blow me away. And there’s actually a little bit of Control with Leftovers, an absolutely fantastic show. And it was done with this sense of realism but dealing with this phenomenon–2% of the population of Earth have disappeared. And it seems like that’s not a lot, but then it has this deep, complex emotional consequence on the lives of different people. It’s like when you nick an artery and then you can see the world fall apart. And it was great TV, great actors, and great stories, nuance, and the delicacy of how they dealt with the lives of those people–it was absolutely beautiful.

And the showrunner went on to do the new Watchman TV show, which is absolutely fantastic. It’s so good. And it’s so bold. It’s not afraid of going in different directions and every episode surprises you and you’re engaged. Even though it’s jumping into a different time or a different place or it’s in black and white, you’re engaged. And that’s just one example; I watched a lot of other shows but that stands out to me. If I had to pick, it’s, yes, Leftovers and new Watchmen. Absolutely fantastic.

And then from games, there was something in Dark Souls that deeply affected me and it’s hard to put into words but it’s that … boldness, that courage, that conviction to say, “Here’s the world. You’re in it and it’s yours to discover.” Nobody is telling you what to do. Nobody is even telling you who you are or why you are there. And it’s a scary, unsettling moment. But then you feel like you can start to build up this courage like, “I’m going to start dealing with this,” and you bring down your first enemies and you have a boss fight and then you win it. And that was the whole point of the beginning sequence: to give you that confidence to be able to start dealing with this world. And then you continue to do it and you get bolder and bolder and bolder.

There’s something indescribable about that experience that I’ve never experienced in any other game. And it just dragged me in and I couldn’t let go. I was obsessed with that game. And trust me, there were some fights I was almost gone mental and I had to stop playing and go outside. But I returned every single time. So it stands out to me as a truly exceptional game. I haven’t tried Demon’s Souls, which I’m ashamed of, but it’s on an older platform. I never got to be able to…

It’s phenomenal.

Yeah. That’s what I hear, and maybe someday I’ll get to play it.

Have you played Sekiro yet?

Yes. I started it, but it was…

It’s brutal, isn’t it?

Oh, yeah. It’s even worse than Dark Souls. But it’s still a work in progress for me.

That feeling that you mentioned where you overcome a challenge and you feel empowered, there’s a moment in Sekiro that is as powerful. The confidence you get from that point on to deal with that world is unparalleled. You should absolutely stick with it.

I definitely will do. And Dark Souls III has one of the most beautiful boss fights I’ve ever had. It was the Dancer of the…

Boreal Valley.

Yes! I don’t know what it is in that fight but it was beautiful and terrifying. It was slow and fast at the same time, which I still don’t understand how that is possible. It felt like a dream and then sudden brutal violence. And it’s, to me, one of my all-time favorites. And I talked with many people and many go, “Ah, ah, yeah. I don’t know. It’s fine.” I don’t know. For some reason, it sticks with me.

No Caption Provided

It’s the ethereal quality of the Dancer, I think. There’s an elegance in the way it moves and you almost get sucked into the majesty of it, you’re hypnotized, and then it strikes at you and you’re like, “Oh.” It’s so good at taking you off guard and then coming at you.

And there was something in the cloth physics, as well, it looked like it’s underwater and, yeah, you get mesmerized by it. I never felt that in any kind of a boss fight that I ever had and that’s what made it stand out to me. So emotionally and as a player as well, it was amazing.

I play tons of different games. I love Assassin’s Creed. I love to jump into this historical world and I absolutely love it that Ubisoft is doubling down on, “Let’s take this history of the real world” and they have their own interesting interpretation of that. You feel like you rediscover a world that you already knew of, so I love those games.

And I’m a big Destiny fan, as well. Raiding with friends is one of my favorite hobbies. Destiny is a… it’s a unique one. I don’t think there is a game like that out there. And I think many people are a bit unfair towards the game because they think, “Oh, it’s just a looter-shooter,” but it’s a really complex, nuanced world with a lot of different elements. It has dragons, wizards, and it has sci-fi elements and it sounds silly initially but somehow they’re able to bring it into a cohesive experience. And I think they’re brilliant at what they’re doing.

It’s one of the first games where I stop and watch two- or three-hour YouTube videos diving into the lore of that world. And it is enchanting. It’s like, “Wow. There’s so much thought and attention to detail, and you see the connection points in the actual world. So much that stuff… Maybe like what From Software does, is the same thing. So you can see the same elements going on, that there is passion and a heart that they’ve put into that world. And I can see it and, as a game developer, I immensely appreciate it.

And especially because I feel like I’m personally a bit tired of games that go into this exposition mode. Like, “Let me tell you what is happening and explain everything to you.” And then you don’t have to think for yourself at all. And there are many games that do that. There’s a certain kind of safety with that, I think. It’s a comfort food for many people I’m sure, but to me I tune out or like I feel annoyed that I can’t discover this myself. And that’s a huge part of what I love about games.

Books! So one of the books that I recently discovered–it’s an old book, but I loved the epicness of it–is Three-Body Problem. It’s by a Chinese author Liu Cixin. Do you know what the three-body problem is?

No.

So it’s this physical thing like, if you have two objects floating in space and so on, the other one will naturally rotate around the other and you can create really predictable physics models based on it. It will always continue in a way that anybody could do calculations and then predict what’s going to happen next. If somebody slaps one of the things and then it goes away, everybody can say, “Okay. This was what happened.” But if you add a third thing into that, it adds that chaos. Everything becomes unpredictable and it’s almost impossible to say what’s going to happen next, even by physics and calculation. And this book series explores this.

So that’s a thematic core of what the book is about. It’s sci-fi and it’s a book about humankind discovering that there are aliens out there, that there’s life in the universe. But it’s realistic. It’s epic. And it starts from Chinese Revolution in the ’60s and it’s an absolutely beautiful book. It dives into the psychology of human beings, what it means to live a life and so on. And then there are events that span through decades and generations. And it has psychological warfare basically between these two different sides. And it’s just super interesting, very compelling, very different. And I don’t know. If you love good hard-sci-fi, that’s the one, that’s your thing.

Very quickly before we have to wrap up, any favorite comic books?

Watchmen, again. And I absolutely love it. Sandman is fantastic. I gear towards graphic novels. I love the superhero stuff at Marvel and so there’s a nice comfort thing there, but it’s not necessarily a passion for me. So I go more into Sandman and Watchman and whatever Alan Moore did in the ’80s and ’90s, it’s brilliant stuff.

Source link

How useful was this Game?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this post.

As you found this Game useful...

Follow us on social media!

We are sorry that this Game was not useful for you!

Let us improve this Game!

Be the first to comment

Leave a Reply

Your email address will not be published.


*


Privacy Policy

Gameoria.com is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

Table of Contents

  1. Definitions used in this Policy

  2. Data protection principles we follow

  3. What rights do you have regarding your Personal Data

  4. What Personal Data we gather about you

  5. How we use your Personal Data

  6. Who else has access to your Personal Data

  7. How we secure your data

  8. Information about cookies

  9. Contact information

1.Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not)

2: Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you with information regarding Processing upon request.

  • Processing is limited to its purpose. Our Processing activities fit the purpose for which Personal Data was gathered.

  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.

  • Processing is limited with a time period. We will not store your personal data for longer than needed.

  • We will do our best to ensure the accuracy of the data.

  • We will do our best to ensure the integrity and confidentiality of data.

3: Data Subject’s rights

The Data Subject has the following rights:

  1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.

  2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.

  3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.

  4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.

  5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.

  6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.

  7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.

  8. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.

  9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.

  10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.

  11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

4.Data we gather

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve the customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

Publicly available information
We might gather information about you that is publicly available.

5.How we use your Personal Data

We use your Personal Data in order to:

  • provide our service to you. This includes, for example, registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you, and notifying you of changes to any services.

  • enhance your customer experience;

  • fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

  • to identify you;

  • to provide you with a service or to send/offer you a product;

  • to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

  • to send you personalized offers* (from us and/or our carefully selected partners);

  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;

  • to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected partners);

  • for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 1 year.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing;

  • the further Processing would not harm your interests and

  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

6. Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners:

  • facebook.com

  • google.com

  • bing.com

  • twitter.com

  • pinterest.com

  • travelpayouts.com

Our business partners:

  • facebook.com

  • google.com

  • bing.com

  • twitter.com

  • pinterest.com

  • travelpayouts.com

Connected third parties:

  • facebook.com

  • google.com

  • bing.com

  • twitter.com

  • pinterest.com

  • travelpayouts.com

We only work with Processing partners who are able to ensure an adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

7.How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

8.Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – These cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.

  • Functionality cookies – These cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.

  • Analytics cookies – These cookies are used to track the use and performance of our website and services

  • Advertising cookies – These cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt-out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Contact Information

Micro Entreprise
20 B Rue Jéan Jaurès
59227 SAULZOIR, France

Reg.Nr; R.C.S Douai FR Siret : 539 961 276

email: [email protected]

Read More About Us

You can configure your Internet browser, by changing its options, to stop accepting cookies completely or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of the Travelgram.com Website or all functionality of the Services. Please note that disabling these technologies may interfere with the performance and features of the Services. You may also disable cookies on the Gameoria.com Site by modifying your settings here:

How useful was this Game?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this post.

As you found this Game useful...

Follow us on social media!

We are sorry that this Game was not useful for you!

Let us improve this Game!